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Policies

WEBSITE DISCLAIMER

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use and privacy policy.

The information contained in this website is for general information purposes only and may not be appropriate for all circumstances. While we endeavour to keep the information up to date and correct, subject to the Australian Consumer Law, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, fitness for purpose, suitability or availability of the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.

The information contained in this website is not meant to substitute professional dietary advice or treatment. If you have or suspect you may have allergies or medical issues which may be affected by certain foods, or, after taking any of our products, find you may have or be experiencing side effects, you should promptly contact your health care provider. Any statements regarding dietary supplements are to be used at your discretion and are not intended to diagnose, treat, cure or prevent any disease.

Through this website you may be able to link to other websites which are not under the control of Coffee.AFL. We have no control over the nature, content and availability of those websites. The inclusion of any links does not imply a recommendation or endorse the views expressed within them.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, arising from the use of this website.

Without limiting the above paragraph, every effort is made to keep the website up and running smoothly and free from any viruses or harmful components. However, Coffee.AFL takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

COPYRIGHT NOTICE

This website and its contents are the copyright of TBCC Pty Ltd – © 2016. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following. You may print or download contents to a local hard disk for your personal and non-commercial use only. You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other form of electronic retrieval system.

PRIVACY POLICY

YOUR PRIVACY

At Coffee.AFL, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to provide our goods and services to you and to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles and the Privacy Act 1988 (Cth) as amended. Please read our privacy policy below carefully.

This privacy policy outlines how we collect, use, store and disclose the information we collect about you. When we refer to information in this privacy policy, we are referring to personal information (i.e information that can personally identify you) as defined in the Privacy Act 1988 (Cth).

This privacy policy does not apply to the collection or use of information about corporations.

COLLECTION AND STORAGE OF YOUR INFORMATION

We collect your information to assist us in providing our goods and services to you.

We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.

We will only collect information directly from you, unless you consent to us collecting the information from a third party or unless is it impracticable to collect the information from you.

Where we receive information which we have not requested from you, we will, within a reasonable period after receiving the information, determine whether or not we could have collected this information under the Australian Privacy Principles.  If we determine that we could not have collected the information, then we will, as soon as practicable, destroy the information or make sure the information is de-identified, as long as it is reasonable and lawful to do so.

USE OF YOUR INFORMATION

We may use your information for the primary purpose for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose, and in other circumstances authorised by the Privacy Act 1988 (Cth). In general, we use your information to:

  • conduct our business;
  • provide our services to you;
  • market our business and services;
  • communicate with you and assist you with enquiries;
  • comply with our legal obligations;
  • help us manage and enhance our service standards;
  • gain an understanding of your needs;
  • assist you in completing a transaction or order;
  • respond to requests, inquiries, complaints or applications;
  • update you on relevant new services and benefits;
  • personalise the service and to select content to be communicated to you or to use features on the service such as sharing content with a friend or colleague;
  • contact you regarding our products or services or other products and services from third parties;
  • invite you to participate in surveys, sweepstakes, competitions and similar promotions;
  • conduct website administration, such as for the technical support of our websites and computer systems;
  • conduct data analysis and audits;
  • identify usage trends and analyse the effectiveness of our promotional campaigns;
  • prevent and detect security threats, fraud or other malicious activity;
  • establish an account for you; and
  • improve your online experience with us.

We may use information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.

Your information is not used for any other purpose without your consent.

We do not sell your information.

DISCLOSURE OF YOUR INFORMATION

We will not disclose any of your information to any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy.

We may from time to time need to disclose certain information, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your information to protect the rights, property or safety of Coffee.AFL, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.

We may also disclose information to certain overseas recipients. Before disclosing information to an overseas recipient, we will take reasonable steps to ensure that the overseas recipient does not breach the Privacy Act 1988 (Cth) or this privacy policy.  Those countries where it is likely that we will disclose Information are Australia and New Zealand.

COOKIES

It is important that you understand that there are risks associated with use of the internet and you should take all appropriate steps to protect your information.

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

SECURITY

We strive to ensure the security, integrity and privacy of information submitted to our website, and we periodically update our security measures in light of current technologies.

All information we receive from our customers, is protected by our secure servers. Coffee.AFL’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data Coffee.AFL collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

ACCESS TO, AND CORRECTION OF, PERSONAL INFORMATION

You may change your details at any time by advising us in writing via email. You are entitled to access your information held by us at any time.If you wish to access your information, you must lodge a request for access with us and a response to that request will be given within a reasonable period.

We are entitled to deny access to you if:

access would be unlawful;

access would disclose a ‘commercially sensitive’ decision making process or information;

you do not give us reasonable notice of your request for access;

you fail to provide sufficient proof of identity;

providing access would create an unreasonable impact on the privacy of others;

the information requested relates to existing or anticipated legal proceedings;

providing access would prejudice negotiations with you;

providing access would pose a serious threat to life, health or safety to any individual or to the public in general;

the request is frivolous; or

denial of access is otherwise authorised by law.

We may charge a fee to cover our reasonable costs in meeting an access request.

LINKS

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information.

This privacy policy applies solely to information collected by this website.

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at info@Coffee.AFL and we will respond within 48 hours.

COMPLAINTS

Complaints about breaches of the Australian Privacy Principles by us may be made by contacting us using the contact details above.  If you do not consider that your complaint has been adequately dealt with us, you may make a further complaint to the Office of the Australian Information Commissioner, which has complaint handling responsibilities under the Privacy Act 1988 (Cth).